This research assessed the satisfaction among academically vulnerable students in the process of leveling basic skills in University context (2009 - 2013). The sample consisted of 321 first year students from all the different courses in the university. A satisfaction questionnaire was used with intervention strategy. The results show increasing and progressive stability of student satisfaction, which supports the decisions of innovating. The research highlights the importance of students' participation in the improvement of their learning process. (C) 2014 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/3.0/).