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Causal Learning: Monitoring Business Processes Based on Causal Structures
Indexado
WoS WOS:001342802200001
Scopus SCOPUS_ID:85207681640
DOI 10.3390/E26100867
Año 2024
Tipo artículo de investigación

Citas Totales

Autores Afiliación Chile

Instituciones Chile

% Participación
Internacional

Autores
Afiliación Extranjera

Instituciones
Extranjeras


Abstract



Conventional methods for process monitoring often fail to capture the causal relationships that drive outcomes, making hard to distinguish causal anomalies from mere correlations in activity flows. Hence, there is a need for approaches that allow causal interpretation of atypical scenarios (anomalies), allowing to identify the influence of operational variables on these anomalies. This article introduces (CaProM), an innovative technique based on causality techniques, applied during the planning phase in business process environments. The technique combines two causal perspectives: anomaly attribution and distribution change attribution. It has three stages: (1) process events are collected and recorded, identifying flow instances; (2) causal learning of process activities, building a directed acyclic graphs (DAGs) represent dependencies among variables; and (3) use of DAGs to monitor the process, detecting anomalies and critical nodes. The technique was validated with a industry dataset from the banking sector, comprising 562 activity flow plans. The study monitored causal structures during the planning and execution stages, and allowed to identify the main factor behind a major deviation from planned values. This work contributes to business process monitoring by introducing a causal approach that enhances both the interpretability and explainability of anomalies. The technique allows to understand which specific variables have caused an atypical scenario, providing a clear view of the causal relationships within processes and ensuring greater accuracy in decision-making. This causal analysis employs cross-sectional data, avoiding the need to average multiple time instances and reducing potential biases, and unlike time series methods, it preserves the relationships among variables.

Revista



Revista ISSN
Entropy 1099-4300

Métricas Externas



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Disciplinas de Investigación



WOS
Physics, Multidisciplinary
Scopus
Information Systems
Electrical And Electronic Engineering
Mathematical Physics
Physics And Astronomy (Miscellaneous)
SciELO
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Publicaciones WoS (Ediciones: ISSHP, ISTP, AHCI, SSCI, SCI), Scopus, SciELO Chile.

Colaboración Institucional



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Autores - Afiliación



Ord. Autor Género Institución - País
1 Montoya, Fernando - Nexus Payment Syst SpA - Chile
Universidad Técnica Federico Santa María - Chile
Fdn Inst Profes Duoc UC - Chile
Pontificia Universidad Católica de Chile - Chile
Nexus Payment Systems Spa. - Chile
2 ASTUDILLO-ROJAS, HERNAN ENRIQUE Hombre Universidad Nacional Andrés Bello - Chile
3 Diaz, Daniela - IT Solut SpA - Chile
It Solution Spa - Chile
4 Berrios, Esteban - Fdn Inst Profes Duoc UC - Chile
Pontificia Universidad Católica de Chile - Chile

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Financiamiento



Fuente
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Agradecimientos



Agradecimiento
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