Muestra métricas de impacto externas asociadas a la publicación. Para mayor detalle:
| Indexado |
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| DOI | 10.1007/978-3-319-11806-2_47 | ||
| Año | 2015 | ||
| Tipo |
Citas Totales
Autores Afiliación Chile
Instituciones Chile
% Participación
Internacional
Autores
Afiliación Extranjera
Instituciones
Extranjeras
Understanding the long-term price matching effects on consumers is important to evaluate the effectiveness of these policies in stimulating customer retention. In industries with low product differentiation and low consumer involvement (e.g., AFP Industry), it can be seen that choosing a product is based on habitual purchasing behavior (inertia). The objective of this article is to analyze the competitor convenience of improving customer retention by matching the lowest price in the AFP Industry. Results suggest that matching the industry’s price leader reduces the company’s CLV, diminishing competitor incentives to make this marketing effort.
| Ord. | Autor | Género | Institución - País |
|---|---|---|---|
| 1 | MANZUR-MOBAREC, ENRIQUE FRANCISCO | Hombre |
Universidad de Chile - Chile
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| 2 | Olavarrieta, Sergio | Hombre |
Universidad de Chile - Chile
|
| 3 | Hidalgo, Pedro | Hombre |
Universidad de Chile - Chile
|