There has been an increase in the numbers of disabled persons. The effects of this segment has led to special concern in relation to the tourism sector. The fundamental reason justifying the importance of this niche of the market is its trend towards rapid growth. There is a significant market in our country where access to leisure facilities is required and this, doubtless, should be suitably put together for that end. Accessible tourism currently constitutes part of the route charted out by public and private organizations. However, and given the characteristics that tourism activity has, it is needed for all the parties involved to participate actively. This makes it possible for tourism in Chile to develop in this country with an inclusive nature and with suitable interventions that belong and should be carried out. So it is of especial relevance for all sectors to encourage accessible tourism, as the first requirement of a disabled person when going out to travel is to be sure that he/she will be able to access physical surroundings adapted to his/her needs. The bibliography examined and the interviews with users of tourism services have made it possible to obtain information and to make contrasts, providing as a result a first approach towards information that makes clear the progress and the shortfalls or deficiencies that users of inclusive services identify.