General Objective: To know about users' satisfaction regarding treatment received during pregnancy, delivery and postpartum at a public hospital. Method: Descriptive, prospective, cross-sectional study. An instrument was deliberately created, based on dignified care indicators and two satisfaction questionnaires, after being piloted, validated and its reliability checked. Applied in immediate postpartum after normal childbirth. Results: 114 respondents, bivaried analysis reported more satisfaction in delivery and postpartum care in women in free union, and less satisfaction during postpartum in users with higher levels of education. Night shift presented the highest index of satisfaction in delivery. Discussion: Results agree with the "Disconfirmation Paradigm", null disconfirmation was obtained (fulfilling expectations) and results showed good satisfaction indexes. However, it is necessary to consider the users who expressed dissatisfaction and make recommendations to improve care.