Colección SciELO Chile

Departamento Gestión de Conocimiento, Monitoreo y Prospección
Consultas o comentarios: productividad@anid.cl
Búsqueda Publicación
Búsqueda por Tema Título, Abstract y Keywords



Enhancing Consumer Experience through Development of Implicit Attitudes Using Food Delivery Applications
Indexado
WoS WOS:000737742200001
DOI 10.3390/JTAER16070157
Año 2021
Tipo artículo de investigación

Citas Totales

Autores Afiliación Chile

Instituciones Chile

% Participación
Internacional

Autores
Afiliación Extranjera

Instituciones
Extranjeras


Abstract



In the context created by the COVID-19 pandemic, the aim of the research in this article is to highlight how the consumer experience is constructed, starting from the consumer's attitudes-which we consider to be implicitly positive-and from the formation of habits of using mobile applications for food supply. Data were collected from 610 people-users of applications for food delivery in urban areas-in the spring of 2021, using a quantitative type of research in the form of a field survey based on questionnaire completion; for the model validation, we used confirmatory factor analysis. The online questionnaire link was sent out in April 2021, followed by the consumers' completion of the questionnaire in the same month. The proposed theoretical model highlights the influence of variables that are specific for technology acceptance models on the perceived utility and development of implicit attitudes based on it, as well as the habits of using the application. The results of the research validate the proposed model, showing that attitudes in the form of an implicit-type attitudes developed in time are influencing habits and aid the development of a certain usage behavior depicted by a consumption experience that has specific content. Our paper contributes to a better understanding of the consumer experience development process within the context of technology acceptance in the field of food delivery services, emphasizing the importance of satisfying hedonic motivations as an integral part of the compensatory mechanisms determined by the effects of the pandemic.

Métricas Externas



PlumX Altmetric Dimensions

Muestra métricas de impacto externas asociadas a la publicación. Para mayor detalle:

Disciplinas de Investigación



WOS
Business
Computer Science, Software Engineering
Scopus
Business, Management And Accounting (All)
Computer Science Applications
SciELO
Applied Social Sciences

Muestra la distribución de disciplinas para esta publicación.

Publicaciones WoS (Ediciones: ISSHP, ISTP, AHCI, SSCI, SCI), Scopus, SciELO Chile.

Colaboración Institucional



Muestra la distribución de colaboración, tanto nacional como extranjera, generada en esta publicación.


Autores - Afiliación



Ord. Autor Género Institución - País
1 Gardan, Daniel Adrian Hombre Spiru Haret Univ - Rumania
2 Epuran, Gheorghe Hombre Transilvania Univ Brasov - Rumania
3 Pastiu, Carmen Adina Mujer 1 Decembrie 1918 Univ Alba Iulia - Rumania
4 Gardan, Iuliana Petronela Mujer Spiru Haret Univ - Rumania
5 Jiroveanu, Daniel Constantin Hombre Bucharest Univ Econ Studies - Rumania
6 Tecau, Alina Simona Mujer Transilvania Univ Brasov - Rumania
7 Prihoanca, Diana Magdalena Mujer Vasile Alecsandri Univ Bacau - Rumania

Muestra la afiliación y género (detectado) para los co-autores de la publicación.

Financiamiento



Fuente
funds for scientific research of the 1 Decembrie 1918 University of Alba Iulia

Muestra la fuente de financiamiento declarada en la publicación.

Agradecimientos



Agradecimiento
Study carried out with the financial support from the funds for scientific research of the 1 Decembrie 1918 University of Alba Iulia.

Muestra la fuente de financiamiento declarada en la publicación.