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| DOI | 10.4067/S0718-18762019000100102 | ||||||
| Año | 2019 | ||||||
| Tipo | artículo de investigación |
Citas Totales
Autores Afiliación Chile
Instituciones Chile
% Participación
Internacional
Autores
Afiliación Extranjera
Instituciones
Extranjeras
An exponential growth in the Indian e-commerce sector has attracted many national and international online retailers. Besides, price and promotional schemes, these e-retailers use website features - informativeness, entertainment and effectiveness of content, to differentiate from other players. This paper attempts to decipher the influence of hedonic and utilitarian shopping values and web atmospheric cues on e-satisfaction. From the survey findings, it is observed that web cues have greater influence in shaping e-satisfaction. Further, within the input variables effectiveness of information content has the largest influence on e-satisfaction. The study also highlights the importance of mediating role of e-satisfaction between shopping values, website features and e-loyalty. The paper suggests select marketing strategies for e-retailers.
| Ord. | Autor | Género | Institución - País |
|---|---|---|---|
| 1 | Vijay, T. Sai | - |
Inst Management Technol Nagpur - India
Institute of Management Technology Nagpur - India Institute of Management Technology, Nagpur - India |
| 1 | Sai Vijay, T. | - |
Institute of Management Technology Nagpur - India
Inst Management Technol Nagpur - India Institute of Management Technology, Nagpur - India |
| 2 | Prashar, Sanjeev | Hombre |
Indian Inst Management Raipur - India
Indian Institute of Management Raipur - India |
| 3 | Sahay, Vinita | Mujer |
Indian Inst Management Raipur - India
Indian Institute of Management Raipur - India |