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Departamento Gestión de Conocimiento, Monitoreo y Prospección
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Real Bounce Forward: Experimental Evidence on Destination Crisis Marketing, Destination Trust, e-WOM and Global Expat's Willingness to Travel during and after COVID-19
Indexado
WoS WOS:000755977000001
Scopus SCOPUS_ID:85123123131
DOI 10.3390/SU14031111
Año 2022
Tipo artículo de investigación

Citas Totales

Autores Afiliación Chile

Instituciones Chile

% Participación
Internacional

Autores
Afiliación Extranjera

Instituciones
Extranjeras


Abstract



The nexus of global tourism, disasters and sustainability have always been triggered by numerous crises, e.g., political unrest, wars, and pandemics. However, there is still fragmented research on destination crisis marketing, and its impact on willingness to travel remains largely unknown. To address this critical research gap, the present study used an experimental research design by framing destination crisis marketing campaigns (2 x 2 frames including DCM implemented versus DCM not implemented) and electronic word of mouth (2 x 2 frames including positive e-Wom versus negative e-Wom) to examine their impact on destination trust and global expat's willingness to travel. Based on the experimental settings of global expats (N = 232; representing over 10 nationalities) with four framing groups (Group 1 to Group 4, configured in frames as +/- DCM and +/- e-Wom), the new evidence suggests that global expats who are provoked by positive crisis marketing campaigns and positive e-Wom (Group 4) have higher levels of destination trust than those who are exposed to either negative crisis marketing scenario and/or negative e-Wom (i.e., Group 1 to Group 3). The findings also revealed that global expat's willingness to travel is significantly influenced by destination crisis marketing campaigns and e-Wom. Interestingly, for all framing groups (Group 1 to Group 4), the effects of destination crisis marketing and e-WOM on expat's willingness to travel, was significantly mediated by destination trust. Utilizing prominent theories (i.e., signal theory, image repair theory and trust transfer theory), the study implications highlighted that crisis marketing and positive e-Wom could serve as the cornerstones for destinations to stay relevant, regenerate sustainable practices, as well as create new opportunities out of a crisis.

Revista



Revista ISSN
Sustainability 2071-1050

Métricas Externas



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Disciplinas de Investigación



WOS
Environmental Sciences
Environmental Studies
Green & Sustainable Science & Technology
Scopus
Sin Disciplinas
SciELO
Sin Disciplinas

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Publicaciones WoS (Ediciones: ISSHP, ISTP, AHCI, SSCI, SCI), Scopus, SciELO Chile.

Colaboración Institucional



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Autores - Afiliación



Ord. Autor Género Institución - País
1 Aktan, Murat Hombre Mugla Sitki Kocman Univ - Turquía
Muğla Sıtkı Koçman Üniversitesi - Turquía
2 Zaman, Umer - Woosong Univ - Corea del Sur
Woosong University - Corea del Sur
3 FARIAS-NAZEL, PABLO Hombre Universidad de Chile - Chile
4 Raza, Syed Hassan Hombre Bahauddin Zakariya Univ - Pakistán
Bahauddin Zakariya University - Pakistán
5 Ogadimma, Emenyeonu C. - Univ Sharjah - Emiratos Árabes Unidos
University of Sharjah - Emiratos Árabes Unidos

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Financiamiento



Fuente
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Agradecimientos



Agradecimiento
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