Introduction The learning process demands appropriate and effective strategies. Furthermore, the service-learning methodology implies significant challenges for both the student and the teacher-tutor. Objective To reveal the experience of community-based teacher-tutors work with nursing students from the Austral University of Chile, using the service-learning methodology. Method Descriptive and exploratory qualitative research through an intrinsic case study. Non-probabilistic and intentional sample of cases by criteria and convenience. Five teachers from the Austral University of Chile Nursing Institute hired by the university were interviewed. They fulfilled the role of teacher-tutor after signing the informed consent. The information was obtained through semi-structured interviews, and the analysis was carried out through the data reduction methodology, which considers the analysis of results at three levels. The Scientific Ethics Committee of the Austral University of Chile School of Medicine approved the study. Results At level 1: One hundred and seven (107) units of meaning were identified, grouped into five descriptive categories. At level 2, three meta-categories were formed: “opinion of the tutor-teachers on working with the service-learning methodology”, “factors that influence working with the service-learning methodology” and “generic competencies developed with the service-learning methodology. Finally, at level 3, two qualitative domains were identified: “Teacher-tutors appreciation for the development of the service-learning methodology” and “Contributions of the service-learning methodology for developing generic competencies”. Conclusions The efficient implementation of the methodology requires training and motivation of tutors, teachers, students and community partners.