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Lean Healthcare Tools for Processes Evaluation: An Integrative Review
Indexado
WoS WOS:000676543800001
Scopus SCOPUS_ID:85109358831
DOI 10.3390/IJERPH18147389
Año 2021
Tipo revisión

Citas Totales

Autores Afiliación Chile

Instituciones Chile

% Participación
Internacional

Autores
Afiliación Extranjera

Instituciones
Extranjeras


Abstract



Several health services have used lean healthcare to seek continuous improvement of their processes. Therefore, it is important to investigate the evidence available in the literature about the most used lean tools in the health area to review processes and the main results achieved by the researchers. As an integrative literature review methodology was used, it was conducted in five databases, using the descriptor "quality improvement" and the keyword "Lean Healthcare". A total of 33 complete articles were selected for analysis. The most recurrent tools were: define, measure, analyze, improve and control (DMAIC); value stream map (VSM); suppliers, inputs, process, outputs, customers analysis (SIPOC), Ishikawa Diagram and 5S. Through the analysis of waste, different interventions were implemented and the main results achieved were reduction in times (processing, waiting, cycle and total), costs, workload and increase in the number of calls. The findings enabled the identification of the main lean tools used in the health area to achieve better results. In particular, we highlight recent studies that have explored the lean six sigma healthcare approach. The results, in addition to contributing to the literature, will also assist managers in choosing the best tool to achieve continuous improvement in hospitals and other health services.

Métricas Externas



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Disciplinas de Investigación



WOS
Public, Environmental & Occupational Health
Environmental Sciences
Scopus
Sin Disciplinas
SciELO
Sin Disciplinas

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Publicaciones WoS (Ediciones: ISSHP, ISTP, AHCI, SSCI, SCI), Scopus, SciELO Chile.

Colaboración Institucional



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Autores - Afiliación



Ord. Autor Género Institución - País
1 de Barros, Letícia Bianchini Mujer UNIV ESTADUAL CAMPINAS - Brasil
Universidade Estadual de Campinas - Brasil
2 Bassi, Leticia de Camargo Mujer UNIV ESTADUAL CAMPINAS - Brasil
Universidade Estadual de Campinas - Brasil
3 Caldas, Laura Passos Mujer UNIV ESTADUAL CAMPINAS - Brasil
Universidade Estadual de Campinas - Brasil
4 Sarantopoulos, Alice Mujer UNIV ESTADUAL CAMPINAS - Brasil
Atos Inova Saude - Brasil
Universidade Estadual de Campinas - Brasil
5 Bargas Zeferino, Eliete Boaventura - UNIV ESTADUAL CAMPINAS - Brasil
5 Zeferino, Eliete Boaventura Bargas - Universidade Estadual de Campinas - Brasil
6 Minatogawa, Vinicius Luiz Ferraz Hombre Pontificia Universidad Católica de Valparaíso - Chile
7 Gasparino, Renata Cristina Mujer UNIV ESTADUAL CAMPINAS - Brasil
Universidade Estadual de Campinas - Brasil

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Financiamiento



Fuente
Conselho Nacional de Desenvolvimento Científico e Tecnológico
Conselho Nacional de Desen-volvimento Cient?fico e Tecnol?gico
Conselho Nacional de Desen-volvimento Científico e Tecnológico
Brazilian agency CNPq (Conselho Nacional de Desenvolvimento Cientifico e Tecnologico)

Muestra la fuente de financiamiento declarada en la publicación.

Agradecimientos



Agradecimiento
This research was funded by the Brazilian Agency CNPQ (Conselho Nacional de Desenvolvimento Cientifico e Tecnologico), grant numbers 121294/2019-6.
Funding: This research was funded by the Brazilian Agency CNPQ (Conselho Nacional de Desen-volvimento Científico e Tecnológico), grant numbers 121294/2019-6.

Muestra la fuente de financiamiento declarada en la publicación.