Purpose: The present research sought to describe the elements that interfere with the use of hearing aids in the elderly beneficiaries of a hearing aid delivery from Chile in a Family Health Center. Methods: A descriptive, cross-sectional study was conducted with 24 beneficiary users, with application of a closed-question questionnaire prepared by the researchers. Results: A 75% adherence to the use or hearing aids is reported. There was a difference of 3.8 h in the use between adherents and non-adherents and in the frequency of use. The main reasons for not using the hearing aids are discomfort due to mold and noise. Conclusion: It is necessary to provide quality education during the implementation process. as well as to address the technical difficulties related to atrial adjustment and calibration of the hearing aid in order to increase adherence.