The needs detected in the new students at the Higher Technical Schools of Telecommunication Engineers have led to propose initiatives of formal mentoring in their grades. These shortcomings are related to a poor orientation prior to the University, great heterogeneity of the students, high rate of academic failure in the first year and lack of information about the labor insertion. This article describes the MENTUm program, whose purpose is for senior students to support and encourage the learning and integration of first-year students with the aim of detecting the personal and academic difficulties they present and developing some instrumental skills. The research methodology used consists of a case study from a mixed approach, using both quantitative and qualitative techniques to achieve a greater understanding of the program in one of its four dimensions: respond to the needs of new students. For the collection of information, three data collection techniques have been used: questionnaires, observations, and interviews. The results show that personal difficulties have to do with the lack of concentration, planning and organization of time, while academic difficulties have more to do with the lack of prior knowledge regarding the contents of the subjects. As conclusions, we have verified that the students are aware, from the beginning, upon their entrance into the University, of the importance of developing instrumental skills of autonomous learning and planning as the academic year progresses.