© 2020 Disparidades. Revista de Antropologia. All rights reserved.This work addresses the arbitrability of the consumer conflict in chilean law, as a starting point for the rethinking of the entire arbitration system on consumer issues in Chile. It deals with arbitrability in its subjective and material manifestations, and reviews the effects generated in this area by the inalienability of consumer rights, the imperative nature of the norms of Law No 19.496, about protection of consumer rights, and the scope of art. 230 of the Organic Code of Courts, about prohibited arbitration.