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| Indexado |
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| DOI | 10.3390/APP10186547 | ||||
| Año | 2020 | ||||
| Tipo | artículo de investigación |
Citas Totales
Autores Afiliación Chile
Instituciones Chile
% Participación
Internacional
Autores
Afiliación Extranjera
Instituciones
Extranjeras
With the growth and overcrowding of the internet, the use of online social networks has been increasing. Currently, social networks are used by a wide variety of users-with different objectives and in different contexts of use-, so it is essential to design intuitive and easy to use social network applications that generate a positive user experience (UX). The heuristic evaluation is a well-known evaluation method that allows detecting usability problems; a group of experts evaluates a product and/or system using a set of heuristics as a guide. Although the heuristic evaluation is oriented to evaluate the usability, it can be useful to evaluate other aspects related to the UX. Due to the specific features of social networks, it is necessary to have a specific set of heuristics to evaluate them. Sets of specific heuristics for social networks have been proposed, but they focus on evaluating the only usability. This article presents a set of heuristics that attend not only usability issues, but other UX factors as well, social network user experience heuristics (SNUXH). The new set of heuristics was developed, validated, and refined in four iterations. The results obtained in the experimental validation indicate that the SNUXH set is useful and more effective than generic heuristics (Nielsen's heuristics) when evaluating social networks.
| Ord. | Autor | Género | Institución - País |
|---|---|---|---|
| 1 | QUINONES-OTEY, DANIELA CONSTANZA | Mujer |
Pontificia Universidad Católica de Valparaíso - Chile
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| 2 | Rusu, Cristian E. | Hombre |
Pontificia Universidad Católica de Valparaíso - Chile
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| 3 | Arancibia, Duxan | Hombre |
Pontificia Universidad Católica de Valparaíso - Chile
|
| 4 | Gonzalez, Sebastian | Hombre |
Pontificia Universidad Católica de Valparaíso - Chile
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| 5 | Saavedra, María Josée | Mujer |
Pontificia Universidad Católica de Valparaíso - Chile
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| Fuente |
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| Fondo Nacional de Desarrollo Científico y Tecnológico |
| Comisión Nacional de Investigación Científica y Tecnológica |
| Pontificia Universidad Cat?lica de Valpara?so |
| School of Informatics Engineering |
| Grant ANID (ex CONICYT), Chile, FONDECYT INICIACION |
| Agradecimiento |
|---|
| Daniela Quinones is supported by Grant ANID (ex CONICYT), Chile, FONDECYT INICIACION, Project No 11190759. |
| Acknowledgments: The authors would like to thank all the participants (experts and researchers) who were involved in the experiments for this study, especially the members of the “UseCV” Research Group in Human-Computer Interaction (School of Informatics Engineering, Pontificia Universidad Católica de Valparaíso—Chile). Daniela Quiñones is supported by Grant ANID (ex CONICYT), Chile, FONDECYT INICIACIÓN, Project Nº 11190759. |