The learning experience in higher education has been affected by the global crisis due to COVID-19. A survey has been carried out on a group of 117 students and professors from different universities in Ibero-America, where it has been observed the problems that students face to receive their classes online, which can be caused by the level of connectivity or the absence of a technological team. In turn, the same students feel that the evaluations are stricter and harsher when evaluating. on the other hand, teachers are faced with the use of technological platforms to offer their courses, evaluate students and transmit classes. Therefore, there are new competences that must be acquired to teach an online course, in such a way that it motivates the student during their learning.