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A Conjoint Approach to Understanding Online Buyers' Decisions towards Online Marketplaces
Indexado
WoS WOS:000528218500006
Scopus SCOPUS_ID:85083709172
SciELO S0718-18762020000300106
DOI 10.4067/S0718-18762020000300106
Año 2020
Tipo artículo de investigación

Citas Totales

Autores Afiliación Chile

Instituciones Chile

% Participación
Internacional

Autores
Afiliación Extranjera

Instituciones
Extranjeras


Abstract



© 2020 Universidad de Talca-Chile.The marketplace-based e-commerce is the dominant type so far. Therefore, it is important to understand the decisional attributes and their relevance for online consumers when choosing marketplaces. However, little research is devoted to this issue. This paper outlines seven attributes of marketplace based on three theories, including ease of use, usefulness, logistics service quality, effectiveness of feedback mechanisms, effectiveness of escrow service, effectiveness of information security services, and effectiveness of dispute resolution mechanisms. Via conjoint analysis methodology, we find that for the whole sample effectiveness of dispute resolution is the most important attribute, whereas logistics service quality is the least important one. The results further reveal gender has impacts on the relative strength of each attribute: while male buyers think some attributes (i.e., effectiveness of dispute resolution mechanisms and effectiveness of information security services) are more important than others (i.e., logistics service quality), female buyers consider that each attribute is equally important. This study suggests that institutional theory and technology adoption model offer more relevant theoretical perspective than the logistics service theory for marketplace choice. Though having limitations including focusing on young users in one region, this paper offers several theoretical contributions to research and some insights for practice.

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Disciplinas de Investigación



WOS
Business
Computer Science, Software Engineering
Scopus
Business, Management And Accounting (All)
Computer Science Applications
SciELO
Applied Social Sciences

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Publicaciones WoS (Ediciones: ISSHP, ISTP, AHCI, SSCI, SCI), Scopus, SciELO Chile.

Colaboración Institucional



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Autores - Afiliación



Ord. Autor Género Institución - País
1 Lu, Baozhou - Qingdao University - China
Qingdao Univ - China
2 Zhang, Song - Qingdao University - China
Qingdao Univ - China

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Financiamiento



Fuente
National Social Science Fund of China
Humanities and Social Science Fund of Ministry of Education of China
National Office for Philosophy and Social Sciences
Education of Humanities and Social Science project
Ministry of Education of Humanities and Social Science project

Muestra la fuente de financiamiento declarada en la publicación.

Agradecimientos



Agradecimiento
This work is supported by the National Social Science Fund of China (Grant No. 16BGL075) and the Ministry of Education of Humanities and Social Science project (Grant No. 19YJA630115). The authors are also extremely grateful to the editors and the three anonymous reviewers for their insightful comments on this paper.
This work is supported by the National Social Science Fund of China (Grant No. 16BGL075) and the Ministry of Education of Humanities and Social Science project (Grant No. 19YJA630115). The authors are also extremely grateful to the editors and the three anonymous reviewers for their insightful comments on this paper.

Muestra la fuente de financiamiento declarada en la publicación.