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| DOI | 10.1080/08961530.2018.1475273 | ||||
| Año | 2019 | ||||
| Tipo | artículo de investigación |
Citas Totales
Autores Afiliación Chile
Instituciones Chile
% Participación
Internacional
Autores
Afiliación Extranjera
Instituciones
Extranjeras
Since consumers are increasing their participation in social network sites (SNSs), more companies and brands are using SNSs to strategically communicate with consumers. This study investigates how brands' social network site (SNS) consumers can be segmented to identify the consumer segments that will be most responsive to marketing communications through brands SNSs. Data were collected through an online survey applied in four different countries: Australia, Chile, South Africa and Spain, with a final sample of 1025 respondents. Segments were determined through Two-Step cluster analyses and one-way ANOVAs. Four clusters emerged in the full data set: Social Seekers, Social Satellites, Social Fringe and Disinterested and validated in the four countries. A fifth segment, Social Tourists emerged in the South Africa data. Implications for marketers and practitioners are discussed.
| Ord. | Autor | Género | Institución - País |
|---|---|---|---|
| 1 | Andrews, Lynda | Mujer |
Queensland Univ Technol - Australia
Queensland University of Technology QUT - Australia QUT Business School - Australia |
| 2 | BIANCHI-MONASTERIO, CONSTANZA CAROLINA | Mujer |
Universidad Adolfo Ibáñez - Chile
|
| 3 | Wiese, Melanie | Mujer |
Univ Pretoria - República de Sudáfrica
Universiteit van Pretoria - República de Sudáfrica University of Pretoria - República de Sudáfrica |
| 4 | Cuneo, Andres | Hombre |
Univ Ramon Llull - España
ESADE - España Universitat Ramon Llull, ESADE - España |
| 5 | Hasan, Syed Fazal E. | Hombre |
Univ New England - Australia
University of New England Australia - Australia |
| 5 | Fazal E. Hasan, Syed | Hombre |
University of New England Australia - Australia
Univ New England - Australia |